IVE Premiums & Merchandising is a leading corporate supplier of promotional merchandise, apparel and award solutions. We work with our customers to increase brand awareness, foster good employee morale, build positive client relationships and drive sales through fully customisable promotional product solutions that creatively and effectively communicate the true essence of a brand.

Through harnessing imagination, passion and a commitment to ethical business, IVE Premiums & Merchandising delivers high quality products and exemplary customer service to some of Asia Pacific’s most high profile brands. Every day we design and execute imaginative and commercial ideas that drive brands forward, supported by our technology platform that ensures our customers can manage their promotional requirements with ease.

With offices across Australia and in China, our expertise in supply chain management ensures we source optimally from across the region or globally.

POSITION SUMMARY

The core responsibility of the Production Manager is to provide an onsite conduit into the business for customers to ensure all client enquiries and production are managed in a proactive and professional manner.  Liaise with clients and internal stakeholders (includes estimating, production, planning, studio, liaising with other IVE business units and dispatching requirements) to ensure timely and accurate communication and service delivery in all areas from quotations through to job invoicing.

You are required to understand all client SLA’s and pricing policies. Working one-on-one with your Account Director your direct communication with customers means your customer will become pivotal to the businesses retention and new growth strategy.

This position can be held at our Melbourne office in Braeside.

KEY RESPONSIBILITIES  

• Working with the Sales team the client and any internal stakeholders to ensure customer satisfaction
• Liaise with local supply chain and IVEGZ to ensure jobs are produced and delivered on time
• Project managing entire job process
• Assist account management with any ad-hoc reporting requirements
• Daily management of WIP through updating our jobbing system, and via meetings and reports